Every morning at Partsdirect.ru dozens of drivers and couriers stand in lines to the cashier’s desk: they need to hand in their delivery notes and cash from the previous day. Those who are not lucky enough to be among the first in the line, might stand there for up to 50 or 60 minutes. Muda (i.e. waste of resources) is evident here.
A natural impulse is to add more cashiers and create more lines. "Mistrust first impulses; they are nearly always good," as Charles Maurice de Talleyrand, prince de Bénévent, used to say. He of all people knew what he was talking about. "Every problem has a simple, fast and wrong solution": hiring cashiers costs money, more so every month.
We offered another way, specifically — to install "electronic cashiers" — automatic payment kiosks.
Self-service kiosks are widely common, but here the task was a bit more complicated:
Essentially, these tasks were strictly technical and easily solved with installation of proper equipment and enrichment of dia$par functionality.
As a result, the immediate expenses paid off in 3 months. Monthly savings of work time exceed 10 000 man hours. Drivers productivity (number of deliveries per day per driver) increased by 8%. Customer complaints about delivery delays decreased by a third.
As you can see, with dia$par a good many of tasks become strictly technical. As a matter of fact, the same functionality and hardware may be applied to any business processes that involve accepting large volumes of cash from both employees and customers.