Just.ru regularly ships cargo to its remote warehouse via X transport company, that will stay anonymous for reasons that will became clear as you go on reading.
During the autumn of 2015, actual goods presence was found to differ from the shipment waybill data by several dozens of thousand roubles upon goods acceptance in Novosibirsk.
?Naturally, to the smaller side.
Displeasing as it is, this fact was all the more dismaying as most of the missing goods items were part of orders already paid for and expected by customers.
Whose joy and explosive growth of loyalty were easy to imagine: the effective losses ran into millions.
The first suspects were employees of the regional warehouse, of course.
But as the investigation went on, their own personnel were cleared of suspicion, for it turned out that some cargo pieces (their packing containers) had signs of opening as they arrived at the warehouse.
Which means that the goods had been stolen by workers of the X transport company.
The packed pieces of cargo would be sealed in Moscow, but the seal records were not rigorously kept at the time, so it was difficult to make grounded claims on the transport company.
So they had to organise record-keeping.
The WMS business logic was supplemented with the collection of the seal bar codes.
As the assembled pieces of cargo are packed, dia$par saves their seals" bar codes in the shipment document.
A sticker with the seal’s "native" number is stuck firmly to each piece of cargo.
The data on the shipment assembled, packed and sealed are transmitted to the transport company (in auto mode, by XML file transmission via API).
The XML file includes exhaustive sealing information.
So even before the cargo is picked up, both parties (the consignor and the transport company) have the facts clearly recorded to facilitate any further litigation.
The above functionality was put into operation in December 2015, just before the sales peaked seasonally to a record number of shipments.
But even the absolute loss figures dwindled 13 times as compared to the preceding period of similar duration.
